1. Introduction

This Refund Policy outlines the terms and conditions for refunds of subscriptions and services purchased through our platform. This policy is designed to comply with EU Consumer Protection Law, including the 14-day right of withdrawal for online purchases.

2. 14-Day Right of Withdrawal (EU)

In accordance with EU Consumer Rights Directive, you have the right to withdraw from your subscription purchase within 14 days of the purchase date without giving any reason.

3. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 14 days of purchase (EU customers)
• You have not substantially used the premium features during the withdrawal period
• There was an error in the billing process
• You were charged incorrectly
• The service was not provided as described

Note: Specific eligibility criteria to be finalized by Legal Expert.

4. Digital Content Exception

Under EU law, if you have consented to the immediate provision of digital content and have acknowledged that you will lose your right of withdrawal, you may not be entitled to a refund once you have started using the service.

Note: Specific terms regarding digital content to be defined by Legal Expert.

5. How to Request a Refund

To request a refund, please:

1. Contact us using the contact information provided below
2. Provide your account email and subscription details
3. State the reason for your refund request
4. Include any relevant documentation

Note: Contact information and refund request process to be finalized by Legal Expert.

6. Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 14 business days
• Refunds will be issued to the original payment method
• You will receive confirmation once the refund is processed

Note: Specific processing times to be confirmed by Legal Expert.

7. Subscription Cancellation

You may cancel your subscription at any time:

• Cancellation takes effect at the end of your current billing period
• You will continue to have access to premium features until the end of the paid period
• No refund is provided for the remaining period unless within the 14-day withdrawal period
• You can resubscribe at any time

8. Non-Refundable Items

The following are generally not eligible for refunds:

• Per-match unlock fees (once the match prediction is accessed)
• Subscriptions cancelled after the 14-day withdrawal period (unless exceptional circumstances)
• Subscriptions where digital content has been fully consumed

Note: Specific non-refundable items to be finalized by Legal Expert.

9. Disputes and Complaints

If you are not satisfied with our refund decision, you have the right to:

• Request a review of your case
• Contact your local consumer protection authority
• Use alternative dispute resolution mechanisms (if available)

10. Contact Us

For refund requests or questions about this policy, please contact us:

Note: Contact information to be added by Legal Expert.